Last Updated: October 2026
At Chittra, accessible through https://chittra.xyz/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, explore our jewellery collections, contact us, or make a purchase. Our goal is to provide a safe, transparent, and trustworthy shopping experience for every customer.
Information We Collect
When you visit Chittra, we may collect certain information to improve your shopping experience and provide our services. The information collected depends on how you interact with our website.The information may include your name, email address, phone number, billing address, shipping address, order details, and any information you voluntarily share through contact forms or customer support messages.We may also collect limited technical information, such as your browser type, device information, IP address, and pages visited, depending on the tools enabled on our website.
How We Use Your Information
We use your information to operate our website, respond to your questions, process orders, arrange deliveries, and provide customer support. We may also use it to improve our products, understand customer preferences, maintain website security, and resolve technical issues.With your permission where required, we may send promotional emails, product updates, special offers, and information about new jewellery collections. You can opt out of marketing communications at any time.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, improve website functionality, understand visitor behaviour, and make browsing more convenient.Cookies are small files stored on your device that help websites recognise returning visitors or remember certain settings. Some cookies may be necessary for essential website functions, while others may support analytics or marketing, depending on the tools we use.You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect some website features
Payment and Order Information
When you purchase jewellery through our website, certain information is required to process your order and arrange delivery. This may include your contact details, shipping address, selected products, and order confirmation details.Payments, if processed through third-party payment providers, are handled according to their respective security practices and privacy policies. We do not intend to store complete payment card details on our website unless a specifically disclosed and secure payment arrangement requires it.Please review the privacy information of the payment provider you use for additional details about how payment information is handled.
Sharing Your Personal Information
Chittra does not sell your personal information to third parties for their own marketing purposes. However, we may share relevant information with trusted service providers when necessary to operate our business.These providers may include website hosting companies, payment processors, shipping and delivery partners, customer support tools, and analytics services, if used. We share only the information reasonably necessary for their specific services.We may also disclose information where required by law, to respond to valid legal requests, protect our rights, or help prevent fraud and misuse of our website.
Data Security and Protection
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.However, no website or internet-based transmission can be guaranteed to be completely secure. We encourage customers to use secure devices, protect their account credentials where applicable, and avoid sharing sensitive personal information through unsecured channels.If a data security incident occurs, we will take appropriate steps in accordance with applicable legal requirements.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting applicable legal obligations.The retention period may vary depending on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.
Your Privacy Rights and Choices
Depending on applicable law, you may have rights to request access to your personal information, correct inaccurate details, request deletion where permitted, or withdraw consent for certain uses of your data.You may also opt out of promotional communications by using the unsubscribe option in an email or contacting us directly.To make a privacy-related request, please contact us through the contact details provided on our website. We may need to verify your identity before responding to certain requests.
Third-Party Websites and External Links
Our website may contain links to third-party websites, social media platforms, or external services. These websites operate independently and may have their own privacy policies, cookies, and data collection practices.Chittra does not control the privacy practices of external websites. We encourage you to review their policies before sharing personal information or interacting with their services.Visiting an external link does not mean that Chittra endorses every privacy practice of that website
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable legal requirements. Any revised version will be published on this page with an updated revision date.We encourage you to review this page periodically so that you remain informed about how your personal information is handled.If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Chittra through our website at https://chittra.xyz/.Your trust matters to us. At Chittra, we aim to make every jewellery shopping experience as transparent, secure, and comfortable as possible.